Allgemeine Geschäftsbedingungen

Last updated: November 17, 2025

Agreement to Terms

By accessing or using the JewlArray website (jewlarray.ch), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

Use of Our Website

Eligibility

You must be at least 18 years old to make purchases from our website. By placing an order, you represent that you meet this age requirement.

Account Registration

When you create an account on our website, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Harvest or collect information about other users
• Use automated systems or software to extract data from the website

Products and Orders

Product Information

We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display of colors or details will be completely accurate. All products are subject to availability.

Pricing

All prices are listed in Swiss Francs (CHF) and include VAT where applicable. We reserve the right to change prices at any time without notice. However, prices for confirmed orders will not change.

Order Acceptance

Your order is an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including product availability, errors in pricing or product information, or suspected fraud.

Payment

Payment is required at the time of order. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All payments are processed securely through Shopify Payments.

Shipping and Delivery

Shipping and delivery are subject to our Shipping Policy. Risk of loss and title for items purchased from us pass to you upon delivery to the shipping carrier.

Returns and Refunds

Our return and refund policy is detailed on our Shipping & Returns page. Please review it carefully before making a purchase.

Intellectual Property

All content on this website, including text, images, logos, designs, and product descriptions, is the property of JewlArray or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.

Custom Orders

Custom-designed jewelry is created specifically for you and cannot be returned or exchanged unless defective. By placing a custom order, you agree to:

• Approve the final design before production begins
• Accept that custom pieces may take 3-4 weeks to complete
• Understand that custom orders are non-refundable

Limitation of Liability

To the maximum extent permitted by law, JewlArray shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claims related to our website or products shall not exceed the amount you paid for the product in question.

Product Care and Warranties

Care Instructions

Proper care of sterling silver jewelry is essential to maintain its beauty. Please refer to our Jewelry Care Guide for detailed instructions.

Warranty

We warranty our products against defects in materials and workmanship for 1 year from the date of purchase. This warranty does not cover normal wear and tear, damage from improper care, or modifications made by third parties.

Disclaimer

Our products and website are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free.

Indemnification

You agree to indemnify and hold harmless JewlArray and its affiliates from any claims, damages, or expenses arising from your use of our website or violation of these terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Switzerland. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Switzerland.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the modified terms.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Contact Information

If you have questions about these Terms of Service, please contact us at:

Email: shop@jewlarray.ch
Website: Contact Form