Shipping & Returns
Everything you need to know about delivery and our satisfaction guarantee
Shipping Information
Free Shipping
Enjoy free standard shipping on all orders over CHF 120 within Switzerland. Orders under CHF 120 have a flat shipping rate of CHF 8.
Processing Time
Orders are typically processed within 2-3 business days. Each piece is carefully inspected and packaged by hand before shipping.
Secure Packaging
Every order ships in protective materials inside a presentation box, ready to give as a gift or keep for storage.
Delivery Times
* Delivery times are estimates and may vary during peak seasons or due to customs processing for international orders.
Returns & Exchanges
If a piece isn't right, send it back. Here's how returns work.
30-Day Return Policy
If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
Return Requirements:
- Items must be unworn, unused, and in original condition
- Include all original packaging and tags
- Contact us before initiating a return
How to Return an Item
Contact Us: Email us at shop@jewlarray.ch with your order number and reason for return.
Receive Instructions: We'll provide you with a return authorization and shipping instructions.
Ship It Back: Securely package the item and ship it to the address provided.
Get Your Refund: Once we receive and inspect the item, we'll process your refund within 5-7 business days.
Exchanges
If you'd like to exchange an item for a different size or style, please initiate a return and place a new order for your preferred item. This ensures you get your new piece as quickly as possible.
Custom & One-of-a-Kind Pieces
Due to their unique nature, custom-made and one-of-a-kind pieces are final sale and cannot be returned unless they arrive damaged or defective.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the issue. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
Have Questions?
If you have any questions about shipping or returns, I'm here to help.
Contact Support